FAQ
Help Centre
Frequently asked questions
Quick answers about orders, shipping and returns. Can't find what you need? Email us.
Before you buy
Do I need an account to order?
No. You can check out as a guest. With an account you can view your order history and check out faster. Login uses a one-time code sent to your email — no password needed.
How do I choose my size?
Every product page has a size chart. For the best result, measure a similar garment that fits you well, laid flat, and compare it with the chart. Still unsure? Email us and we'll help.
How do discount codes work?
Enter your code in the discount field at checkout. Some promotions apply automatically, and some items may be excluded from additional discounts.
Orders & payment
Which payment methods do you accept?
Major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. See Payment Information.
My card was declined. What should I do?
Check the card number, expiry date and security code. If the issue continues, your bank may be blocking an international transaction — contact them or try another payment method.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email us as soon as possible with your order number. Once shipped, orders can't be changed or cancelled, but you can return them under our returns policy.
I didn't receive my confirmation email.
Check your spam folder and make sure the email address you entered is correct. If it still hasn't arrived, contact us with your name and the date of your order.
Shipping & delivery
Where do you ship?
We ship worldwide with tracking.
How much does shipping cost?
Shipping is free on all orders, worldwide — no minimum spend.
How long will delivery take?
Orders are prepared within 1–3 business days and usually arrive within 7–15 business days. Customs, holidays and peak seasons can cause delays.
How do I track my order?
You'll receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking to update.
Will I pay customs duties?
Depending on your country, import duties or taxes may apply. Where possible these are shown at checkout; otherwise they are collected by your local customs authority.
Returns & exchanges
Can I return or exchange an item?
Yes. Unworn items with tags attached can be returned or exchanged for a different size or color within 30 days of delivery.
How do I start a return?
Email us with your order number and the reason. For defective items, please include photos. We'll send you return instructions — items sent back without contacting us first may not be accepted.
Who pays for return shipping?
We cover it for defective or incorrect items. For change-of-mind returns (size, color, style), return shipping is paid by the customer.
What can't be returned?
Items returned after 30 days; worn, washed or altered items; damaged or soiled items; items without tags or original packaging; and final-sale items marked as non-returnable.
Account
Where can I see my orders?
Log in using the account icon at the top of the page.
How do I delete my account?
Email us from your registered address and we'll close it. See our Membership Terms.