Shipping policy
1. Shipping costs
Shipping is free on all orders, worldwide. There are no minimum order requirements and no hidden shipping fees at checkout.
2. Where we ship
We ship worldwide using tracked international carriers. The carrier is selected automatically based on your destination and cannot be chosen at checkout.
3. Processing and delivery times
- Processing: 1–3 business days after payment is confirmed.
- Delivery: usually 7–15 business days after dispatch.
Business days exclude weekends and public holidays. Customs clearance, weather, carrier delays and peak periods (such as Black Friday and the holiday season) may extend delivery times. If your order is delayed, we'll keep you updated by email.
4. Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
5. Multiple items
Items in the same order may ship separately and arrive on different days, at no extra cost.
6. Customs, duties and taxes
Depending on your country, import duties, VAT or other taxes may apply. Where possible these are calculated and shown at checkout. Otherwise, they are set and collected by your local customs authority and are the responsibility of the recipient.
7. Delivery address
Please check your name, address and phone number before placing your order. Address changes are possible only before dispatch. If a parcel is returned to us because of an incorrect address, failed delivery or unclaimed collection, reshipping costs will be charged to the customer.
8. Lost or undelivered orders
If your order has not arrived within 30 business days of dispatch, contact us and we'll investigate with the carrier and arrange a replacement or full refund.
9. Contact
support@aldermereandco.com · Mon–Fri, 9:00–17:00 EST · Replies within 2 business days.