Refund policy

1. Returns and exchanges

  • Window: 30 days from the date of delivery.
  • Condition: items must be unworn, unwashed, with original tags and packaging.
  • Exchanges: available for a different size or color of the same item, subject to stock.

Please inspect your order on arrival. If an item is defective or incorrect, email us with photos of the issue.

2. How to return

  1. Email support@aldermereandco.com with your order number and the reason for the return or exchange (include photos for defective items).
  2. We'll reply with return instructions and the return address.
  3. Once the item is received and inspected, we'll issue your refund or ship your exchange.

The return address may differ from the address your order was shipped from. Items sent back without contacting us first may not be accepted.

3. Return shipping costs

  • Change of mind (size, color, style): return shipping is paid by the customer.
  • Our error (defective, damaged or incorrect item): we cover return and reshipping costs.

Original shipping charges and any import duties are non-refundable, except where the return is due to our error.

4. Refunds

Approved refunds are issued to your original payment method within 5 business days of inspection. Depending on your bank or payment provider, it may take an additional 5–10 business days to appear.

5. Items we can't accept

  • Items returned more than 30 days after delivery
  • Worn, washed (including dry-cleaned) or altered items
  • Items soiled, scented or damaged after delivery
  • Items without tags, accessories or original packaging
  • Final-sale items clearly marked as non-returnable
  • Items without proof of purchase from our store

Minor loose threads or small variations from the manufacturing process are not considered defects.

6. Customers in the EU and UK

In addition to the above, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise it, email us a clear statement of your decision within this period. Your statutory rights are not affected by this policy.

7. Cancellations

Orders can be cancelled before they ship. Once dispatched, they can be returned under this policy.

8. Contact

support@aldermereandco.com · Mon–Fri, 9:00–17:00 EST · Replies within 2 business days.